The Top Skills New Claims Adjusters Need to Succeed

As a claims adjuster, you play a vital role in helping individuals and businesses navigate the often complex process of filing and settling insurance claims. Whether you're just starting out in your career or are looking to take your skills to the next level, there are certain skills that are essential for success in this field.

Excellent communication skills:

As a claims adjuster, you'll be interacting with a wide range of people, including policyholders, witnesses, and other professionals. It's important to be able to communicate clearly and effectively, both in writing and in person. This means being able to listen attentively, ask the right questions, and explain complex information in a way that's easy for others to understand.

Strong analytical skills:

Claims adjusters need to be able to quickly and accurately assess a situation and determine the appropriate course of action. This requires the ability to analyze complex information, identify key issues, and make sound decisions based on the available data.

Attention to detail:

Claims adjusters must be detail-oriented and meticulous in their work. Whether you're reviewing documents, conducting investigations, or assessing damages, it's important to pay close attention to the small details that can make a big difference in the outcome of a claim.

Empathy and customer service skills:

As a claims adjuster, you'll be working with people who may be distressed or upset due to the circumstances that led to their claim. It's important to be able to show empathy and understanding, and to be able to provide excellent customer service throughout the claims process.

Technical expertise:

Depending on the type of claims you handle, you may need to have specific technical knowledge and expertise. For example, if you work with property claims, you may need to be familiar with construction materials and techniques. If you handle medical claims, you may need to have a basic understanding of medical terminology and procedures.

Adaptability and flexibility:

The claims process can be unpredictable, and you may need to adjust your approach or strategy on the fly. Being adaptable and flexible can help you handle changing circumstances and find creative solutions to challenges that arise.

Overall, the key to success as a claims adjuster is a combination of strong technical skills, excellent communication and analytical abilities, and a commitment to providing top-notch customer service. By focusing on these skills and continually striving to improve and learn, you can set yourself up for success in this rewarding career.